Managed HelpDesk

Support Tool

24/7 Support

FM180 Ltd can provide your 24/7/365 first and second line Facilities Management Helpdesk with seamless integration.

The goal as a company is to have customer service that is not just the best but LEGENDARY.

Sam Walton founder of Wal-Mart

A Helpdesk is expensive to facilitate and not always utilised effectively. Since 2011 more organisations are outsourcing their requirements to 3rd parties in order to fulfil this role. The problem is that most Helpdesks are under staffed and over tech'ed. They also may not have the knowledge and quality of staff to carry out this important customer facing role.

Qualified and experienced

Our frontline operators are highly qualified and experienced in their field. Each operator has completed the SDI accreditation, and operate to workflow processes based on ITIL foundations and methodology; this means you can be assured that your calls are processed with the care and attention to detail they deserve. The operation runs from FM180’s Head Office in Harrogate utilising state of the art workflow IP telecommunications.

The customer experience is the next competitive battleground.

Jerry Gregoire CIO Dell Computers

Utilising one of our core products, the team can capture the information you require for each call and dispatch your own staff/sub-contractors or escalate calls according to your own internal procedures. The FM180 Helpdesk Services Team use their experience and internal knowledge of our industry based on your SLA’s to fault find and allocate the correct response.

We can help

Get in contact with us so we can discuss your requirements.